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10/4/2016 » 10/5/2016
Legislative Fall Forum & IPLA Conference

11/8/2016 » 11/10/2016
2016 Annual Conference

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Customer Service for Challenged Libraries

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Description

Customer Service for Challenged Libraries -- Being everything for everybody is what library users expect of our circulation staff.  Having an understanding of your community's pressures can help ease tense situations and having the right tools and the correct attitude in place enables library staff to withstand even the most challenging situations. This webinar will address some shared concerns that all libraries have and offer new strategies for handling situations. Participants will learn to re-energize and empower circulation staff; build a service-oriented library environment and identify patron needs and understand behavior motivators.

 This webinar qualifies for 1 LEU

 

Upon receipt of payment or a purchase order, the link to the webinar and information on how to receive your LEU will be emailed to you. Email PO's to Finance@ILFonline.org or fax to Finance 317-257-1389.

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