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12/14/2016
Leadership Call 2 - Our Strategic Planning Process and Questions

12/23/2016 » 12/26/2016
ILF Office Closed

12/30/2016 » 1/2/2017
ILF Office Closed

1/11/2017
Leadership Call 3 - Prepping for Leadership Retreat

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Customer Service for Challenged Libraries

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Description

Customer Service for Challenged Libraries -- Being everything for everybody is what library users expect of our circulation staff.  Having an understanding of your community's pressures can help ease tense situations and having the right tools and the correct attitude in place enables library staff to withstand even the most challenging situations. This webinar will address some shared concerns that all libraries have and offer new strategies for handling situations. Participants will learn to re-energize and empower circulation staff; build a service-oriented library environment and identify patron needs and understand behavior motivators.

 This webinar qualifies for 1 LEU

 

Upon receipt of payment or a purchase order, the link to the webinar and information on how to receive your LEU will be emailed to you. Email PO's to Finance@ILFonline.org or fax to Finance 317-257-1389.

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