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12/14/2016
Leadership Call 2 - Our Strategic Planning Process and Questions

12/23/2016 » 12/26/2016
ILF Office Closed

12/30/2016 » 1/2/2017
ILF Office Closed

1/11/2017
Leadership Call 3 - Prepping for Leadership Retreat

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Emotional Customer Service

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Description

Emotional Customer Service -- Your library visitors and co-workers “only care what you know, when they know that you care.” The relationships that your build with library staff, management and users today will be greatly influenced by how these internal and external customers feel about their experiences with you and your organization. The emotions they feel from previous visits will help them to decide how to act the next time they see you. This webinar focuses on building relationships with your patrons and co-workers and the benefits in your workplace.

This webinar qualifies for 1 LEU

 

Upon receipt of payment or a purchase order, the link to the webinar and information on how to receive your LEU will be emailed to you. Email PO's to Finance@ILFonline.org or fax to Finance 317-257-1389.

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