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Leadership Call 1 - Update and Goals for ILF

11/8/2016 » 11/10/2016
2016 Annual Conference

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Emotional Customer Service

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Emotional Customer Service -- Your library visitors and co-workers “only care what you know, when they know that you care.” The relationships that your build with library staff, management and users today will be greatly influenced by how these internal and external customers feel about their experiences with you and your organization. The emotions they feel from previous visits will help them to decide how to act the next time they see you. This webinar focuses on building relationships with your patrons and co-workers and the benefits in your workplace.

This webinar qualifies for 1 LEU


Upon receipt of payment or a purchase order, the link to the webinar and information on how to receive your LEU will be emailed to you. Email PO's to or fax to Finance 317-257-1389.

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