Handling Customer Complaints Without Taking Things Personally -- In the words of Eleanor Roosevelt: “No one can make you feel inferior without your permission.” Do you let your co-workers or unhappy patrons angry words get you down? This webinar will provide information and techniques to help you handle both internal and external customer complaints without feeling personally attacked or getting angry and defensive.
This webinar qualifies for 1 LEU
Upon receipt of payment or a purchase order, the link to the webinar and information on how to receive your LEU will be emailed to you. Email PO's to Finance@ILFonline.org or fax to Finance 317-257-1389.