Print Page   |   Contact Us   |   Report Abuse   |   Sign In   |   Register
Community Search
Calendar

12/14/2016
Leadership Call 2 - Our Strategic Planning Process and Questions

12/23/2016 » 12/26/2016
ILF Office Closed

12/30/2016 » 1/2/2017
ILF Office Closed

1/11/2017
Leadership Call 3 - Prepping for Leadership Retreat

Online Store: Webinars
Main Storefront
        

Handling Angry Customers with Tact and Skill

Item Options
Sign in for your pricing!
Price: $10.00
Quantity: *
 
Step 1 - List the names of those who plan to view this webinar in the box below. Step 2 - Count the number of people you listed and enter that number in the "quantity" box. Step 3 - Add item to your cart.
 
Please enter your response below: *
(of 255 characters remaining)
Description

Handling Angry Customers with Tact and Skill -- What do you do when a customer or employee gets in your face or in your space? How do you react…or do run and hide from it? What is the secret to handling situations with difficult angry customers while maintaining your composure and professionalism? How can we de-emotionalize ourselves to the situations so that we don’t get caught up in them? This webinar explores our dealings with other people by defining the source of their anger and difficult behavior, (hint: it’s not usually the person, it’s their behavior) and gives you a step-by-step approach to help you effectively diffuse and resolve these situations.

 

This webinar qualifies for 1 LEU

 

Upon receipt of payment or a purchase order, the link to the webinar and information on how to receive your LEU will be emailed to you. Email PO's to Finance@ILFonline.org or fax to Finance 317-257-1389.

Sign In


Forgot your password?

Haven't registered yet?